Privacy Policy

1. Interpretation and Definitions 📜

The definitions below apply regardless of whether the terms appear in singular or plural form.

Key Definitions

• Account: A unique account created for You to access our Service.
• Affiliate: An entity that controls, is controlled by, or is under common control with the Company (defined as 50% or more ownership).
• Company (We, Us, Our): Refers to Agulhas Utilities Corporation (Pty) Ltd, located at 12 4th Street, Linden, Johannesburg.
• Cookies: Small files placed on Your device by a website, containing details of Your browsing history.
• Country: Refers to South Africa.
• Personal Data: Any information that relates to an identified or identifiable individual.
• Service: Refers to the Website, accessible from https://agulhascorp.com.
• Usage Data: Data collected automatically, such as page visit duration or IP address.
• You: Means the individual accessing or using the Service, or the legal entity on behalf of which such individual is accessing or using the Service.

2. Data We Collect 💾

We collect two primary types of data to provide and improve our Service.

Personal Data Collection

While engaging with our Service, we may ask you to provide personally identifiable information that can be used to contact or identify you. This includes, but is not limited to:

• Email address
• First name and last name
• Phone number
• Physical Address (Street, State, Province, ZIP/Postal code, City)

Usage Data Collection

Usage Data is collected automatically when you use the Service. This diagnostic data helps us analyze service performance and includes:

• Your Device’s Internet Protocol address (IP address)
• Browser type and version
• The pages of our Service you visit, the time and date of your visit, and time spent on those pages
• Unique device identifiers and other diagnostic data (especially when accessing via a mobile device)

Tracking Technologies and Cookies 🍪

We utilize Cookies and similar tracking technologies (Web Beacons, tags, and scripts) to track activity and analyze our Service. You can instruct your browser to refuse all Cookies, though some parts of the Service may not function correctly.

Cookies We Use:

3. How We Use Your Data ⚙️

We use your Personal Data for several critical purposes, primarily to provide and maintain the Service, manage your account, and perform contracted services.

Core Uses of Personal Data:

• To Provide and Maintain the Service: Monitoring usage and ensuring optimal functionality.
• To Manage Your Account: Handling your registration and providing access to registered user functionalities.
• For Contract Performance: Undertaking the development and compliance of any purchase contracts you enter into with Us.
• To Contact You: Sending updates, security notifications, special offers, news, and informative communications via email, SMS, or phone.
• To Manage Your Requests: Attending to and managing any direct requests or inquiries you send to us.

Business and Improvement Uses:

• For Business Transfers: Evaluating or conducting a merger, acquisition, or asset sale where Personal Data is among the assets transferred.
• For Other Purposes: Including data analysis, identifying usage trends, and determining the effectiveness of our promotional campaigns to evaluate and improve our offerings.

4. Sharing Your Personal Data 🤝

We may share your personal information only in the following specific situations:

• With Service Providers: To monitor and analyze our Service use or to facilitate communication with you.
• For Business Transfers: During negotiations or in connection with any merger, financing, or acquisition.
• With Affiliates: We may share information with our parent company, subsidiaries, or joint venture partners, who are required to honor this Privacy Policy.
• With Business Partners: To offer you specific products, services, or promotions, only when relevant.
• With Other Users: When you interact in public areas of the Service, your shared information may be viewed and publicly distributed.
• With Your Consent: We may disclose your personal information for any other purpose only with your explicit consent.

5. Data Retention and Transfer 🌍

Retention of Data

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

We retain Usage Data for internal analysis. This data is generally retained for a shorter period unless it is required to strengthen security or improve Service functionality, or if we are legally obligated to retain it longer.

Transfer of Data

Your information, including Personal Data, is processed at the Company’s offices in South Africa and other locations where processing parties are situated. This means your data may be transferred to and maintained on computers located outside your jurisdiction.

By agreeing to this Privacy Policy and submitting your information, you consent to this transfer. We will take all reasonable steps to ensure your data is treated securely and in accordance with this Policy, with adequate controls in place.

6. Your Data Protection Rights 🛡️

The Right to Delete

You have the right to delete or request assistance in deleting the Personal Data we have collected about you. Our Service may provide the ability to manage or delete certain information from within your Account settings.

You may also contact us to request access to, correction of, or deletion of any personal information you have provided. Note that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

Legal Disclosures

We may disclose your Personal Data under certain circumstances, including:

• If required to do so by law enforcement or in response to valid requests by public authorities (e.g., a court or government agency).
• To comply with a legal obligation.
• To protect and defend the rights or property of the Company.
• To prevent or investigate possible wrongdoing in connection with the Service.
• To protect the personal safety of users of the Service or the public.
• To protect against legal liability.

7. Security and Children’s Privacy 🔒

Security of Your Data

The security of your Personal Data is very important to us. We strive to use commercially acceptable means to protect your data. However, remember that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and are aware your child has provided us with Personal Data, please contact us immediately so we can remove that information from our servers.

Links to Other Websites

Our Service may contain links to third-party websites not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Policy Updates and Contact 📞

Changes to this Policy

We may update Our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by:

• Posting the new Privacy Policy on this page.
• Letting you know via email and/or a prominent notice on Our Service, prior to the change becoming effective.
• Updating the “Last updated” date at the top of this Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.