Addressing Ongoing Concerns: The State of My Complaint Against City Power Johannesburg

I find myself compelled to revisit and articulate my ongoing concerns regarding the lack of progress on my complaint about the poor service I have received from City Power Johannesburg. This complaint was formally lodged with the National Energy Regulator of South Africa (NERSA) on April 15, 2024. Unfortunately, since then, I have seen little action taken to address the pressing issues I raised.

A Letter of Disappointment

On October 11, 2024, I received a letter from NERSA’s CEO, addressed to the CEO of City Power. While I won’t delve into the inaccuracies presented in that correspondence, I must highlight a troubling omission: there are no outlined consequences or penalties for City Power. The letter mentioned that the matter “may be escalated to NERSA if there is dissatisfaction from the aggrieved party.” This begs the question: what progress has been made since I first approached City Power on March 12, 2024?

It’s worth noting that City Power contravened Section 4.6.1.1 months ago, which mandates that complaints be resolved within 15 business days. Yet, there have been no repercussions for this breach, raising serious concerns about accountability.

The Need for Accountability

It’s widely understood that utility companies that fail to meet specified quality standards, such as voltage levels, may face fines from NERSA. However, this crucial aspect was notably absent in the recent correspondence. The letter suggested that City Power must engage with the complaint before any mediation could occur. My previous experiences, particularly one from July 2010, lead me to question the efficacy of this approach. In that instance, City Power failed to attend a meeting scheduled by NERSA, resulting in an inconclusive outcome with no meaningful follow-up. This pattern raises concerns about NERSA’s capacity to enforce compliance.

Concerns About NERSA’s Effectiveness

I am increasingly worried about NERSA’s effectiveness as a regulatory body. If a utility company consistently fails to provide reliable service and violates NRS 047 requirements, will there be tangible consequences? My experiences since 2010 have made me skeptical about the enforcement of such measures.

Additionally, I reported significant voltage and current imbalances to NERSA in Modderbee, Springs, yet no action was taken because I am not deemed a customer. This raises broader questions about how power quality issues are managed across different municipalities. I had hoped that NERSA could facilitate communication with the relevant utility companies to address these pressing concerns.

The Role of NERSA: Are We Left to Navigate Alone?

Given the ongoing issues, one must wonder whether both large power users and residential consumers are left to fend for themselves. If that’s the case, what is the purpose of taxpayer funding for an organization like NERSA?

Economic Consequences of Inadequate Power Quality

This topic is not merely bureaucratic; it has real economic implications. Poor power quality can impose substantial financial burdens. For instance, the Leonardo Power Quality Initiative estimates that inadequate power quality costs the European economy up to €150 billion annually, while losses in the United States range from $119 billion to $188 billion, according to the Electric Power Research Institute (EPRI).

This raises two critical questions: Why do we assume that South Africa’s power quality is better than that of the U.S. or certain European nations? And how can we be confident that all municipalities in South Africa are free from power quality issues? Leaders must provide clarity and transparency in these matters to foster public trust in regulatory bodies.

If poor power quality is evident in major cities like Johannesburg and Ekurhuleni, what implications does this have for smaller towns and cities that may lack access to qualified engineers?

Insights on Negative Phase Sequencing: A Global Perspective

Interestingly, the Agulhas Utilities Corporation’s website attracts significant international traffic, with visitors from the U.S. constituting 61.64% of total traffic, compared to only 6.73% from South Africa. The most frequently visited section—aside from the homepage—focuses on Negative Phase Sequencing, indicating a strong global interest in this subject that extends beyond our local context.

A Call for Reform in the Regulatory Framework

Given these insights, it’s clear that we must reconsider and reform the regulatory framework governing the electrical power industry. Establishing an independent inspectorate with the authority to investigate a wide range of issues is essential. This oversight should encompass local power distributors, private generating companies, and even Eskom. It’s vital that only individuals with the necessary skills and experience are appointed to these positions to ensure effective oversight and accountability within the sector.

As I continue to pursue my complaint, I remain hopeful that our regulatory bodies can evolve to better serve and protect consumers. The time for action is now.

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Power Quality Affecting Client Billing

While power electronics equipment can enhance efficiency and control, they can also cause distortions in the power system, leading to power quality issues. Harmonics, which distort the standard sinusoidal waveform of power, can result in various problems such as equipment overheating, malfunctions, and inefficiencies. Solid-state power meters are often considered a reliable method for power measurement, including harmonic power monitoring. But is this presumption accurate? These devices are expected to deliver precise and instant data, thereby also improving power quality management.

Traditional billing methods may not accurately represent actual power consumption in these situations. Hence, the idea of balanced billing is to be introduced. Balanced billing strives for fair and precise billing by considering the complexities of unbalanced and non-sinusoidal voltage supply.

In a previous blog post, I showed how consumers could face significant financial impacts on their electricity bills due to imbalanced network situations. On the other hand, electricity producers, regardless of whether they use coal-fired power plants, nuclear energy, or renewable sources, might remain unaffected. This indifference stems from the potential profit increase they could gain from the inefficiencies caused by these imbalanced network conditions.

Electronic meters improve the accuracy of active power measurements by including harmonics filtering. As domestic electrical appliances become more sophisticated, they produce higher harmonic levels that need to be considered in the active power measurement. While electromechanical methods can measure harmonic power up to the 5th harmonic, electronic methods can accurately estimate up to and beyond the 63rd harmonic.

Including harmonics in active energy calculations improves the accuracy of billing and grid management, especially as the occurrence of non-linear loads in domestic appliances increases. Without a standardized method for measuring harmonic power, a qualitative evaluation of electronic energy meters can help determine if a solution is capable of such measurement. Recent advancements in integrated circuit technology, as indicated by Analog Devices’ ADE product line, now allow energy meter designers to provide low-cost harmonic energy measurements, meeting the changing needs of energy providers.

Utility companies often levy additional charges on medium and large customers with low power factors. However, these charges can be unfair in situations where the installations are subject to voltage imbalance and harmonic distortion. It is crucial to establish the fairest definitions of Power Factor (PF) and their corresponding measurement methods when powering a constant impedance load or an induction motor with unbalanced and non-sinusoidal voltages.

Fairness is defined by the expectation that a meter, built based on a specific definition and measurement method, should produce values under non-ideal supply conditions that are very close to those it would yield under an ideal balanced sinusoidal supply.

To achieve this, both meter manufacturers and power distribution companies need to include a variety of computational simulation methods in their design and production processes. These methods should simulate different scenarios where a balanced customer, represented as a constant impedance load or an induction motor, incurs costs due to a voltage supply that is no longer balanced and sinusoidal. The same methodology should be applied to an induction motor under a wide range of unbalanced, non-sinusoidal supply situations.

It is crucial for utilities to have the confidence to install any meter in any electrical environment (sinusoidal or non-sinusoidal) knowing that they will all produce identical readings for the same load. Anything less is unacceptable.

My personal question is: is this being implemented? Prepaid meters were introduced many years ago when the phenomenon of harmonics, or the distortion of the normal sinusoidal waveform of power, was perhaps completely unknown. However, those prepaid meters have not been replaced, and I question whether the “new smart meters” are constructed based on the principles discussed in this paper.

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Power Networks in Flux – Balancing the Unbalanced

Unbalanced network conditions in power supplies can be deceptive because phase-to-neutral voltage measurements might not reveal the full picture. Here are why phase-to-phase voltages might not be close to each other even if phase-to-neutral voltages are:

  1. Unmatched Impedance: If the impedance in the transformer banks is unmatched, it can cause unbalanced conditions that are not apparent in phase-to-neutral measurements but will affect phase-to-phase voltages.
  2. Large Single-Phase Loads: When large single-phase loads are unevenly distributed across a three-phase network, it can create an imbalance that affects phase-to-phase voltages.
  3. Generation Faults: Faults in power generation can lead to unbalanced conditions that might not be detected by measuring phase-to-neutral voltages alone.

In the case of Linden and Modderbee, officials may overlook unbalanced conditions by only considering phase-to-neutral or phase-to-phase voltages. It is crucial to measure both to get an accurate assessment of the power supply’s balance. Unbalanced conditions can lead to equipment damage, increased network losses, and inefficiencies. Therefore, comprehensive measurements and analysis are necessary to ensure the reliability and safety of the power supply.

To determine if you are paying too much for electricity, you can indeed perform a simple check using a clip-on ammeter and a voltmeter to calculate the apparent power in volt-amperes (VA). Here is how you can do it:

  1. Measure the Current (I): Use the clip-on ammeter to measure the current flowing through the circuit.
  2. Measure the Voltage (V): Use the voltmeter to measure the voltage across the circuit.
  3. Calculate Apparent Power (S): Multiply the current by the voltage to get the apparent power in VA.
  4. Determine the Cost: Multiply the apparent power by the tariff rate provided by your electricity supplier.

This method gives you an instantaneous reading of your power usage, which you can compare with your electricity bill to see if there is a significant discrepancy. If you suspect your meter is faulty, having it tested is a good option despite the initial cost which would likely be refunded if the meter is indeed faulty. Regular monitoring of your power usage can help you identify any inconsistencies or potential overcharges on your electricity bill.

To accurately determine if you are being overcharged for electricity, it is essential to consider the following assumptions:

  1. Constant Current and Voltage: The assumption that current and voltage remain constant is a simplification for calculation purposes. These can fluctuate due to various factors such as appliance usage and utility supply stability.
    • Perfect Power Supply: Assuming a perfect power supply without any fluctuations is an ideal scenario often used in theoretical calculations but not typically found in residential settings.
  2. Synchronized Timing: Starting the measurement process at the same time as the meter reading ensures that the comparison is based on the same usage period, which is crucial for accuracy.
  3. Meter Accuracy: It’s assumed that the meter is accurately measuring the power consumption without any faults or errors.
  4. No Unauthorized Usage: This assumption implies that there is no electricity theft or unauthorized usage being recorded on your meter.
  5. No Additional Charges: It’s assumed that the bill reflects only the cost of electricity consumed, without any additional fees or charges that could affect the total amount due.

By carefully considering these assumptions and comparing your actual power usage with the billed amount, you can determine if there is a discrepancy. If you suspect an error, it may be necessary to have your meter tested or to consult with your electricity provider for clarification. Remember, the accuracy of your determination is contingent upon the validity of these assumptions. If any of these assumptions do not hold true, the conclusion drawn about overcharging may not be reliable. These assumptions are necessary for a simplified calculation, but they do not reflect the complexities of actual power usage and supply conditions. For a more accurate assessment, a continuous recording of power consumption over the billing period, accounting for fluctuations, would be required. This data could then be compared with the meter reading on your bill to determine if there is a discrepancy indicating you might be paying too much for electricity. If such a discrepancy is found, it would be advisable to have your meter tested. Remember, the cost of testing the meter is typically refunded if the meter is found to be faulty.

Unbalanced voltage conditions in power supplies can indeed have significant effects, even if they are not immediately obvious. Let us explore why phase-to-phase voltages might not be relatively close to each other, despite phase-to-neutral voltages appearing balanced.

  1. Voltage Imbalance and Its Causes:
    • Voltage imbalance occurs when the voltages in a three-phase system are not equal. It can result from various factors:
      • Generation Faults: Issues in the power generation process can lead to voltage imbalances.
      • Unmatched Impedance: Transformer banks with unmatched impedance can cause imbalances.
      • Single-Phase Loads: Unevenly distributed single-phase loads across the three phases can create voltage imbalances. For example:
        • If one phase carries significantly more current due to single-phase motors or heating/cooling loads, the line-to-neutral voltage of that phase will be lower than the other two.
        • Similarly, if most of the load is connected over only two phases, one line-to-neutral voltage will be higher than the other two.
      • Unbalanced voltage affects both induction motors and electronic rectifiers.
  1. Effects on Induction Motors:
    • Motor Torque and Speed: Unbalanced voltage negatively impacts motor torque and speed.
    • Noise: Motors may produce excessive noise.
    • Current Imbalance: Voltage imbalance can lead to increased current imbalance.
    • Temperature Rise: The temperature rise due to voltage imbalance can be much greater than the percentage of imbalance itself.
  2. Why Phase-to-Phase Voltages May Differ:
    • Even if phase-to-neutral voltages appear balanced, phase-to-phase voltages can differ due to the specific load distribution.
    • Consider a scenario where:
      • Phase A has a higher load (more single-phase devices connected).
      • Phase B and C have relatively lower loads.
    • In this case:
      • The line-to-neutral voltage of Phase A will be lower.
      • The line-to-line voltages (Phase A-B and Phase A-C) will also differ.
    • Thus, phase-to-phase voltages may not be close to each other, even when phase-to-neutral voltages seem balanced.
  3. Practical Implications:
    • Unbalanced voltages can lead to equipment damage, motor inefficiencies, and increased network losses.
    • Monitoring phase-to-phase voltages is crucial to identify and address voltage imbalances.

Remember that maintaining balanced voltages across all three phases is essential for a stable and efficient power supply. If you encounter unbalanced conditions, further investigation is necessary to ensure the health of your electrical system.

A deep understanding of the complexities involved in electrical power systems and the importance of accurate billing are based on the actual power consumption. Concerns should be raised about the potential discrepancies in power distribution and billing, especially in the context of an unbalanced network where inefficiencies can lead to increased apparent power and potentially higher charges for consumers.

Here is a brief overview of the power types:

  • Real Power (P): This is the power that performs work in the circuit, such as running appliances or lighting. It is measured in watts (W) and is what consumers ideally should be billed for.
  • Reactive Power (Q): This power does not perform any real work; instead, it is used to maintain the electric and magnetic fields in inductive and capacitive loads. It is measured in volt-amperes reactive (VAR).
  • Apparent Power (S): This is the combination of real and reactive power and represents the total power supplied to the circuit. It is measured in volt-amperes (VA).

The relationship between these types of power can be represented by the formula:

In a perfectly balanced system, the real power would equal the apparent power, and there would be no reactive power. However, in practical systems, especially those that are unbalanced, the apparent power is typically higher due to the presence of reactive power.

If you are being billed solely on apparent power, it is possible that you are paying not only for the real power consumed but also for the inefficiencies of the system.

The document attached to this blog post contains a whole lot more detail concerning the unbalanced power network condition in Linden and Modderbee.

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Contravention of Fiduciary Duties

On the 2nd of October 2023, I published an article with the heading “Phase Imbalance in Distribution Networks” in which I stated that “In a recent unrelated “survey”, I came across a 10-minute averaged voltage unbalance of 327% between Phase 2 and Phase 1”. I also asked the question: is Eskom aware what is happening on the Distribution and Reticulation Networks? I also stated that, since the medium-voltage supply comes directly from an Eskom substation which is probably about 20-metres away, one wonders what is going on at the Eskom substation since it is highly unlikely that the voltage unbalance is as a result faulty equipment at the municipal substation. It is as if one phase is completely missing. The same “missing” phase also show an abnormal high current. The neutral current which is supposed to be at or close to zero is also very high.

In a recent webinar, I posted a question about power quality disturbances. I was then told about the large number of Quality of Supply Instrument that Eskom have installed, assuming that it is regularly maintained and monitored so that poor power quality issues will be detected almost immediately, and action taken to rectify whatever may be causing the issue or issues.

Last week, I reached out to someone at Eskom I believe may be able to help me to have this situation investigated or refer me to someone who can assist me, but that email remained unanswered and the email I sent this morning, “was deleted without being read”. This person’s name appears to be involved in this type of work on the behalf of Eskom, and that is why I reached out to him. So, my question now is: do Eskom or any of the Power Distributors care about Poor Quality of Supply?

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