1. Interpretation and Definitions 📜

The definitions below apply regardless of whether the terms appear in singular or plural form.

Key Definitions

• Account: A unique account created for You to access our Service.
• Affiliate: An entity that controls, is controlled by, or is under common control with
  the Company (defined as 50% or more ownership).
• Company (We, Us, Our): Refers to Agulhas Utilities Corporation (Pty) Ltd, located at 12
  4th Street, Linden, Johannesburg.
• Cookies: Small files placed on Your device by a website, containing details of Your
  browsing history.
• Country: Refers to South Africa.
• Personal Data: Any information that relates to an identified or identifiable
  individual.
• Service: Refers to the Website, accessible from
  https://agulhascorp.com.
• Usage Data: Data collected automatically, such as page visit duration or IP address.
• You: Means the individual accessing or using the Service, or the legal entity on behalf
  of which such individual is accessing or using the Service.

2. Data We Collect 💾

We collect two primary types of data to provide and improve our Service.

Personal Data Collection

While engaging with our Service, we may ask you to provide personally identifiable information that can be
used to contact or identify you. This includes, but is not limited to:

• Email address
• First name and last name
• Phone number
• Physical Address (Street, State, Province, ZIP/Postal code, City)

Usage Data Collection

Usage Data is collected automatically when you use the Service. This diagnostic data helps us analyze service
performance and includes:

• Your Device’s Internet Protocol address (IP address)
• Browser type and version
• The pages of our Service you visit, the time and date of your visit, and time spent on those pages
• Unique device identifiers and other diagnostic data (especially when accessing via a mobile device)

Tracking Technologies and Cookies 🍪

We utilize Cookies and similar tracking technologies (Web Beacons, tags, and scripts) to track activity and
analyze our Service. You can instruct your browser to refuse all Cookies, though some parts of the Service
may not function correctly.

Cookies We Use:

3. How We Use Your Data ⚙️

We use your Personal Data for several critical purposes, primarily to provide and maintain the Service,
manage your account, and perform contracted services.

Core Uses of Personal Data:

• To Provide and Maintain the Service: Monitoring usage and ensuring optimal functionality.
• To Manage Your Account: Handling your registration and providing access to registered user
  functionalities.
• For Contract Performance: Undertaking the development and compliance of any purchase contracts
  you
  enter into with Us.
• To Contact You: Sending updates, security notifications, special offers, news, and informative
  communications via email, SMS, or phone.
• To Manage Your Requests: Attending to and managing any direct requests or inquiries you send to
  us.

Business and Improvement Uses:

• For Business Transfers: Evaluating or conducting a merger, acquisition, or asset sale where
  Personal
  Data is among the assets transferred.
• For Other Purposes: Including data analysis, identifying usage trends, and determining the
  effectiveness of our promotional campaigns to evaluate and improve our offerings.

4. Sharing Your Personal Data 🤝

We may share your personal information only in the following specific situations:

• With Service Providers: To monitor and analyze our Service use or to facilitate communication
  with
  you.
• For Business Transfers: During negotiations or in connection with any merger, financing, or
  acquisition.
• With Affiliates: We may share information with our parent company, subsidiaries, or joint venture
  partners, who are required to honor this Privacy Policy.
• With Business Partners: To offer you specific products, services, or promotions, only when
  relevant.
• With Other Users: When you interact in public areas of the Service, your shared information may
  be
  viewed and publicly distributed.
• With Your Consent: We may disclose your personal information for any other purpose only with your
  explicit consent.

5. Data Retention and Transfer 🌍

Retention of Data

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined
in this
Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

We retain Usage Data for internal analysis. This data is generally retained for a shorter
period unless it is required to strengthen security or improve Service functionality, or if we are legally
obligated to
retain it longer.

Transfer of Data

Your information, including Personal Data, is processed at the Company’s offices in South
Africa and
other locations where processing parties are situated. This means your data may be transferred to and
maintained on computers located outside your jurisdiction.

By agreeing to this Privacy Policy and submitting your information, you consent to this transfer. We will
take all reasonable steps to ensure your data is treated securely and in accordance with this Policy, with
adequate controls in place.

6. Your Data Protection Rights 🛡️

The Right to Delete

You have the right to delete or request assistance in deleting the Personal Data we have collected about you.
Our Service may provide the ability to manage or delete certain information from within your Account
settings.

You may also contact us to request access to, correction of, or deletion of any personal
information you
have provided. Note that we may need to retain certain information when we have a legal obligation or lawful
basis to do so.

Legal Disclosures

We may disclose your Personal Data under certain circumstances, including:

• If required to do so by law enforcement or in response to valid requests by public
  authorities
  (e.g., a court or government agency).
• To comply with a legal obligation.
• To protect and defend the rights or property of the Company.
• To prevent or investigate possible wrongdoing in connection with the Service.
• To protect the personal safety of users of the Service or the public.
• To protect against legal liability.

7. Security and Children’s Privacy 🔒

Security of Your Data

The security of your Personal Data is very important to us. We strive to use commercially acceptable means to
protect your data. However, remember that no method of transmission over the Internet or electronic storage
is 100% secure. We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect
personally
identifiable information from children under 13. If you are a parent or guardian and are aware your child
has provided us with Personal Data, please contact us immediately so we can remove that information from our
servers.

Links to Other Websites

Our Service may contain links to third-party websites not operated by us. We strongly advise you to review
the Privacy Policy of every site you visit. We assume no responsibility for the content,
privacy
policies, or practices of any third-party sites or services.

8. Policy Updates and Contact 📞

Changes to this Policy

We may update Our Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We will notify you of any changes by:

• Posting the new Privacy Policy on this page.
• Letting you know via email and/or a prominent notice on Our Service, prior to the change becoming
  effective.
• Updating the “Last updated” date at the top of this Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they
are posted on this page.